Tamyra K. Terrell
IT Specialist |Certified Scrum Master | Certified SAFe Agilist | Agile Methodology | Project Lead | Functional Testing
- Role
- Information Technology Specialist at Defense Counterintelligence and Security Agency (DCSA)
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Tamyra K. Terrell
Highly competent IT Specialist and Change Management Leader with over 20 years of…
Experience
Information Technology Specialist
Defense Counterintelligence and Security Agency (DCSA)
Aug 2023 — Present · Quantico Base, VA, US
Manage IT deployment submissions and Change Advisory Board (CAB) approvals, including emergency IT deployments.Oversee the Standard Request Process for the Case Processing Unit, handling Standard Changes, User Acceptance Testing (UAT), Table Changes, CVS Batch Loads, and CE Rapbacks.Develop and document onboarding Standard Operating Procedures (SOPs) for Case Processing, as well as ServiceNow ticketing processes.Serve as the Change Management lead for a designated unit, ensuring smooth coordination and execution of IT changes.Design and implement process workflows to optimize efficiency and compliance.
Education
Capella University
Master of Science (MS)
Capella University
MBA
Indiana University of Pennsylvania
Bachelor of Arts
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