Tom Wallace

Infrastructure Operations Engineer @The R&A

St. Andrews, GB

Infrastructure Management: Administering and maintaining IT systems, including Active Directory, LAN, firewalls, Office 365/Azure, VMware vSphere, and SAN.Support and Troubleshooting: Providing first, second, and third-line support, resolving complex technical issues, and troubleshooting networking protocols like TCP/IP, DNS, DHCP, and VLANs.Project Implementation: Leading IT infrastructure projects, including system upgrades, capacity planning, and delivering innovative solutions to improve efficiency.System Administration: Managing backup systems, disaster recovery processes, Mitel VOIP systems, and security protocols, including firewall rule configurations.Collaboration: Managing relationships with third parties and suppliers, and maintaining up-to-date operational documentation.Technical Expertise: Ensuring expertise in Windows Server (2008+), Office 365, Cisco Meraki networking, and backup systems like Arcserve.Other Duties: Researching, recommending, and implementing infrastructure enhancements, with additional focus on patch management and SQL Server knowledge.