Tami Goodman
Visionary Executive Leader specializing in Business Transformations, Customer-Focused Strategies and Operational Excellence
- Role
- VP of Customer Service Operations at Acentra Health
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Tami Goodman
Executive Customer Experience and Operations Leader | 15+ Years B2B/B2C Experience- Drives operational excellence across multi-product, multi-location global environments (50-500+ FTE)- Proven track record in improving customer service, retention, and satisfaction (CSAT/NPS)- Expertise in strategic planning, process improvement, and leadership development- Builds high-performing teams that deliver results- Collaborative leader fostering a culture of innovation and continuous improvement.Specialties: Strategic Planning, Process Improvement, Transformational CX, Change Management, Project Management, Leadership Development
Experience
VP of Customer Service Operations
Sep 2024 — Present
Education
Alma College
Bachelor of Arts, Political Science
Skills
- Sales Management
- Budgets
- Sales Process
- Employee Relations
- Strategic Planning
- Team Leadership
- Forecasting
- Management
- Team Building
- Lead Generation
- Vendor Management
- Training
- Customer Satisfaction
- Call Center Development
- Account Management
- Change Management
- Call Center
- Leadership
- Leadership Development
- Project Management
- Sales
- Strategy
- Time Management
- Quality Assurance
- Hiring
- Call Centers
- Program Management
- Sales Operations
- Customer Retention
- Customer Service
- Process Improvement
- Cross-Functional Team Leadership
- Workforce Management
- Team Management
- Coaching
- Telecommunications
- Outsourcing
- Troubleshooting
- Performance Management
- Crm
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