Tamra Call

About Tamra Call

Strategic Leadership: Directed large-scale customer care and centralized operations teams across North America, driving service excellence, operational efficiency, and customer satisfaction in both industrial and HVAC sectors.Team Development & Coaching: Built and mentored high-performing, cross-functional teams, fostering a culture of accountability, continuous improvement, and customer-centric service delivery.Operational Excellence: Spearheaded process improvements and back-office reorganizations using data-driven methodologies, resulting in increased productivity, reduced waste, and improved service outcomes.Customer Experience Management: Championed initiatives to enhance the customer journey, including proactive communication strategies, VOC/VOB alignment, and lifecycle engagement to drive loyalty and retention.Cross-Functional Collaboration: Partnered with Sales, Engineering, Planning, and CI teams to align service strategies, resolve escalations, and support revenue growth through unified messaging and execution.Data-Driven Decision Making: Leveraged KPIs, SLAs, and customer feedback to guide performance management, identify gaps, and implement corrective actions that improved service delivery and business outcomes.Program & Change Management: Led the design and deployment of pricing strategies, service growth initiatives, and operational cadences that supported scalable, sustainable business growth.Customer-Focused Innovation: Delivered timely solutions by aligning product and service offerings with customer needs, while embracing technology and automation to modernize service delivery.

Experience

1. Director of Customer Care

   Regal Rexnord

   Apr 2025 — Present · Milwaukee, WI, US

   Lead a high-performing global customer care organization, fostering a culture of accountability, continuous improvement, and customer-centric service across international and technical support teamsDevelop and mentored cross-functional teams to deliver differentiated service experiences, aligning talent development with strategic business goals and customer expectationsInfluence cross-departmental collaboration with Sales, Operations, Engineering, and Planning to drive alignment, resolve escalations, and improve end-to-end customer experienceChampion a data-driven leadership approach, using KPIs, SLAs, and customer feedback to guide coaching, performance management, and process optimization

Education

• University of Wisconsin-Whitewater

  Bachelor of Arts - BA, Public Relations-Advertising

Skills

• Sales
• Leadership
• Social Media
• Team Building
• Management
• Advertising
• Marketing Strategy
• Marketing Communications
• Customer Satisfaction
• Project Management
• Account Management
• Social Media Marketing
• Marketing
• Customer Service