Tamra Borland Mantin
Sr Business Analyst @Rinnai America Corporation
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WORK HISTORY
Sr Business Analyst @Rinnai America Corporation
Peachtree City, GA, US
Accounting• Work in Service Channel, Ecotrak, Corrigo, Ariba, ResQA/R for all National Account jobs.Project Management • Coordinate with Sales Team to identify and select Commercial Service Providers in each major market to provide installation and repair services to Rinnai Commercial National Account customers• Develop cost standards by type of project for labor and material negotiations for Installation and repair proposals• Review and mitigate labor and material invoice variances to CSP installation quote• Manage CSP grading process to be used by National Account Team to identify best source of labor in each major market based on Quality, Delivery, Cost of services• In an efficient and timely manner, monitor Customer Resource Management (CRM) and other established tracking systems to ensure all relative account information is accurate and up to date.Customer Support• Actively receive, manage, and complete emergency and non-emergency commercial service issues and inquiries received by phone, email, or service management providers platforms (Service Channel, Eco Trak, Corrigo, etc.)• Apply Rinnai’s “world class” customer service philosophy to our commercial customer base mainly composed of National Account (Brands) Customers, CSP’s, potential CSP’s, and distribution contacts. • Create Trouble-shooting guides for Rinnai products and those competitive models.• Develop Account Management relationships with customer base.• Establish effective working relations with Rep agencies, distributors, Area and Regional Sales Managers when needed to execute and dispatch emergency and planned calls.• Use available technologies and product literature and follow established processes to ensure the effective handling of commercial customer inquiries and needs.• Follow up as need on all active account-related issues in an efficient and timely manner. • Escalate and reach out across the organization with a sense of urgency for assistance when needed.
EDUCATION
Oklahoma State University
Autocad
Northeastern State University
Bachelor of Business Administration - BBA
Broken Arrow High School
General
Northeastern State University
BSBA, Business
SKILLS
ABOUT TAMRA BORLAND MANTIN
Experienced Senior Business Analyst with a demonstrated history of working in the restaurants industry. Skilled in Negotiation; Recouping $2 Million in Insurance Claims; Operations Management; Facility Management (FM); Payroll Processing; Obtaining Health Permits; OSHA; Business and Certificate of Occupancy Permits; and Administration. Strong sales professional with a BSBA focused in Business from Northeastern State University.
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