Tammy Tobin

About Tammy Tobin

US Navy Veteran with Technical Support professional knowledge in networking operations…

Experience

1. Onsite Support Specialist

   Tata Consultancy Services

   Mar 2021 — Present

   Manager of ITS at the Waltham Sanofi Sites and was solely responsible for Onsite Support in my building during the Pandemic • Provide Onsite Support Specialist services for Sanofi Pharmaceuticals • Coordinating with Users to prepare for Life Cycle Replacements, resulting in smooth transitions of new hardware, and ensuring that users were comfortable with this process. • Onboarding and Offboarding of Sanofi employees and Contractors which included the shipment of laptops, box-es, and shipping labels to the user’s homes so they could work from home and stay safe from the Pandemic. • Performed Legal Hold on outgoing laptops that were on Legal Hold according to company policy • Provided Hardware Support such as break fix of hardware in Laptops that were out of Warranty. Coordinated with Lenovo and IBM for technicians to come in replace broken hardware of laptop that were still under warranty. • Performed Remote Support such as assisting users with issues with Level II support, as a result there was no need for users to come on site • Responsible for the inventory of all Sanofi Laptops, ordering Hardware as needed, and ensured that the Asset Data Base in Service Now was updated. • Was lead in collaborating with users for the collection of all Bioverativ Laptops, and then wiped and shipped Bioverativ Laptops out for Disposal. • Imaging Laptops for all New Hires, contractors, Life Cycle Replacements and Loaners and the setup of workspaces for all new hires. • Ensuring that Zoom rooms were always up and running and troubleshooting when there were issues. • Assisting Network Engineers for onsite trouble shooting and special projects • Used Service now to handle ITS tickets at the Waltham Sanofi site • Troubleshooted HP MFP Badge printers, assisting users with issues and collaborating Hewlett Packet when Technicians need to come in to service and replace parts to printers. • Monitoring Service Now Ticketing system and Assigning tickets to myself and co-workers

Education

• Bunker Hill CC

  Associate in Science

  2003 — 2011

Skills

• Desktop Support
• Ssh
• Cisco Technologies
• Sftp
• Ubuntu
• Vnc
• Salesforce.com
• Technical Support
• IT Operations
• Help Desk Support
• Network Administration
• Centos
• Servers
• Windows Vista
• Telnet
• Switches
• Tomcat
• Ftp
• Active Directory
• Upgrades
• Red Hat Linux
• Xp
• Windows 7
• Unix
• Dns
• Udp
• Wireless
• Hyper-V
• Microsoft Office
• Software Installation
• Lotus Notes
• Oracle Sql
• Routers
• Microsoft Sharepoint
• Remote Desktop
• Windows Server 2008
• Microsoft Crm
• Wan
• Troubleshooting
• Computer Hardware