Tammy Bush
Senior Vice President - Dealer Financial Services @Bank of America
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WORK HISTORY
Senior Vice President - Dealer Financial Services @Bank of America
EDUCATION
West Texas A&M University
BBA
SKILLS
ABOUT TAMMY BUSH
FINANCIAL SERVICES SR. OPERATIONS MANAGER WITH EXPERTISE IN PROJECT MANAGEMENT, COMPLIANCE, CUSTOMER SERVICE AND CALL CENTER MANAGEMENTDelivers strong operating results while implementing improved, standardized processes and ensuring compliance on all initiatives. Directed all compliance and quality assurance initiatives for $15 billion portfolio and 625 employees while at Ford Motor Credit Company. Six Sigma Green Belt Certified. Led North American Operations with profits of $96 million, ROE of 8.0% and year-over-year retail market share increase of 24% in 2008. Recognized by senior leadership management team for consistently delivering outstanding results. Earned “Top Achiever” performance rating, given to only 5% of employees nationwide, for 2 consecutive years.Specialties: Quality Control/(SOX) Process Improvement Project ManagementStrategic Planning Transformation SpecialistBusiness Re-EngineeringSales and MarketingRisk Management Forecasting/BudgetingCustomer ServiceCall Center ManagementSix Sigma Green Belt Certified
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