Tammy Gallo

About Tammy Gallo

Over 11 years’ experience applying people, process, problem-solving and technical skills to improve, team and organizational performance. I have lead design, development and implementation teams including applications, infrastructure, processes through transition and transformation in a wide variety of environments and industries. I am a passionate leader who mentors with a purpose and understands that strong working relationships are needed to create teams that produce exceptional results. I am a hands-on professional with a successful record of accomplishments in IT Service Management, Project Management, resource management, training, quality assurance, customer service with a strong focus on putting the client’s needs and business first. Strengths include operational & delivery management, innovation, excellent communication skills, attention to detail, Agile processes, respect for process and procedures, as well as compliance & security in all regulated environments. Supervisory skills include candidate interviews, escalation, conflict management, scheduling, training, and other administrative management areas. I routinely interact at all levels both within internal organization as well as external organizations from the C-Level executive, Director Level and on thru to the technical level support representatives.Worked on Several Teams in ISD:* Business Process Consultant* Transitions* Service Management* Business Operations Learning & DevelopmentDiverse background in Business Processes and Development.*NTT DATA Corp IT - Aligned ITIL Best Practices to BMC for MIM, Incident, Problem, Change, Service Request, Knowledge, CMDB, and SLA & KIP. Met or exceeded all SLAs & KPIs, over achieved CSATs. Continually overachieved customer expectations and contractual agreements.*NTT DATA -State of Oklahoma Account – Migrate from Cherwell to ServiceNow, built and implemented training, testing & configuration of SLAs.Over exceeded in all SLAs, KPIs, and CSATs. Continually overachieved customer expectations and contractual agreements.* Dell - Global trainer for Remedy V2 & V3 for all accounts, internal and external.Diverse background in Call Center Management.Currently seeking new opportunities.Try not to become a man of success, but rather try to become a man of value. Albert Einstein

Experience

1. Project Manager

   Flycast Partners

   Dec 2023 — Present · US

   Managing Customer Projects • Communicate Flycast Partners Inc. project methodologies to customers • Create project work plans and maintain them throughout the project lifecycle • Select appropriate technical resources to effectively staff projects • Provide project status information to customers• Work with customers, consultants, and others to keep projects on track and on budget • Make sure customers maintain a high level of satisfaction with our services Managing Technical Resources and 3rd Party Providers • Logistics – Make certain resources understand their project schedules and responsibilities • Expectations – Make certain resources know what is expected of them for each project • Issues – Handle any issues that come up in the process of project delivery • Administration – Make sure that project paperwork is accurate and timely • Utilization – Ensure resources are used effectively and efficiently Interacting with Software Vendors • Coordinate projects that come directly from our software vendors • Maintain and grow the relationship that Flycast Partners has with its vendors • Understand and follow vendor processes and requirements Managing Backlog Constantly working to make sure that: • New projects are acted upon quickly • Active projects do not stall • Stalled projects are returned to active status as soon as possible • Not Deliverable projects are properly written off promptly

Education

• Syracuse University

  BA, PSY

  2000 — 2008

Skills

• Cross-Functional Team Leadership
• Pm3
• Virtualization
• IT Service Management
• Managed Services
• Change Management
• Integration
• Power Distribution
• Strategy
• IT Outsourcing
• Itil Process Implementation
• Service Delivery
• IT Management
• Automotive Engineering
• Business Analysis
• Process Improvement
• Business Process
• Time Management
• Systems Engineering
• Start-Ups
• Call Centers
• Business Development
• Troubleshooting
• Vendor Management
• Transition Management
• Project Management
• Itil V3 Foundations Certified
• Disaster Recovery
• Incident Management
• Recruiting
• Electrical
• Management
• IT Strategy
• Program Management
• Outsourcing
• Automotive
• IT Operations
• Sales Management
• Information Technology
• Pmp