Tammy Cecil
Consulting|Program and Project Management| Process Analysis|Facilitation and Training
- Role
- Managing Consultant at Mcintosh & Associates
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Tammy Cecil
Successful leader with solid experience in defining, developing and deploying top…
Experience
Managing Consultant
Jan 2015 — Present · Houston, TX, US
McIntosh & Associates is a customer care/contact center consulting firm based in Dallas, Texas. Extensive experience managing contact center projects and facility build outs, defining and implementing contact center technology initiatives and developing process improvements. Supplementary skill sets include requirements writing, RFP development and management, quality assurance design and implementation and customer satisfaction survey development and administration. • Consulted on and project managed merger related activities focusing on synergies, operational efficiencies and IT technologies (ACD, WFM, Call Recording) for the contact centers of the two telecom companies based in the Caribbean.• Assessed RFP requirements and provided recommendations for contact center telephony solution for a healthcare company ensuring it was comprehensive and met the business needs. • Program managed and developed business processes for specialized team supporting International Sales Account Executives to reduce service disruption for high volume clients of a Global Logistics company.
Education
University of Houston
Business Administration
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