Tammy Shafer
Lending Systems Administrator @MVB Bank
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WORK HISTORY
Lending Systems Administrator @MVB Bank
US
Oversight of all ancillary internal and third-party lending systems such as, credit bureaus, valuation services, and Laser Pro etc. Provide automation solutions, analytics support to all of the areas of the Bank’s Commercial Lending operations- including Commercial Lending, Credit/Underwriting, Loan Processing and Loan Administration to ensure that all systems operate effectively and meet business objectives. Provide comprehensive product ownership of the loan origination systems to include products, pricing, any workflows, configuration, troubleshooting, training, documentation and external system integrations. Define, maintain, and own the product roadmap, backlog, and execution of initiatives to deploy new features and functionality aligned with business needs. Gather and incorporate stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on business and customer value.Perform routine administrative functions such as, system upgrades, enhancements and maintenance, ensuring compliance with internal loan codes and loan policy.Develop and maintain reports for time and process tracking, as well as any annual usage requirements. Create dashboards and processes that support continuous data quality improvement. Analyze and resolve data integrity issues. Works in conjunction with IT peers to develop and manage user roles, implement system changes, and define testing criteria for system upgrades. Directs third party-vendors on the execution of initiatives while maintaining a strong risk posture. Serves as top-level support resource for business line and end users, assisting with daily inquiries, system concerns and proper usage. Identifies training needs, develop materials and facilitates training for end users, including documentation; this includes new employee training, regulatory changes, new features, and refresher training as required.
EDUCATION
Musselman High School
High School
ABOUT TAMMY SHAFER
Approximately five years in lending systems administrator roles between Abrigo, Encompass and LaserPro. Focus on seamless functionality across platforms to support lending operations. Mission is to align innovative system solutions with business objectives, enabling teams to overcome challenges collaboratively. By fostering operational efficiency, I contribute to the strategic goals of lending operationsOversight of all ancillary internal and third-party lending systems such as, credit bureaus, valuation services, and Laser Pro etc. Provide automation solutions, analytics support to all of the areas of the Bank’s Commercial Lending operations- including Commercial Lending, Credit/Underwriting, Loan Processing and Loan Administration to ensure that all systems operate effectively and meet business objectives. Provide comprehensive product ownership of the loan origination systems to include products, pricing, any workflows, configuration, troubleshooting, training, documentation and external system integrations. Define, maintain, and own the product roadmap, backlog, and execution of initiatives to deploy new features and functionality aligned with business needs. Gather and incorporate stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on business and customer value.Perform routine administrative functions such as, system upgrades, enhancements and maintenance, ensuring compliance with internal loan codes and loan policy.Develop and maintain reports for time and process tracking, as well as any annual usage requirements. Create dashboards and processes that support continuous data quality improvement. Analyze and resolve data integrity issues. Works in conjunction with IT peers to develop and manage user roles, implement system changes, and define testing criteria for system upgrades. Directs third party-vendors on the execution of initiatives while maintaining a strong risk posture. Serves as top-level support resource for business line and end users, assisting with daily inquiries, system concerns and proper usage. Identifies training needs, develop materials and facilitates training for end users, including documentation; this includes new employee training, regulatory changes, new features, and refresher training as required.
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