Tammy Marston

About Tammy Marston

Experienced professional with a successful career in Process Improvement, Lean Six Sigma, ServiceNow, Accounting, Billing, and Contracts. Excel in a fast fast-paced goal-oriented environment with 25 years of meeting and exceeding goals. Interfacing with others at all levels to ensure organizational and personal goals are attained. Highly motivated and organized self-starter with a creative mind and strong analytical skills. Excel within highly competitive environments where leadership skills are the keys to success.

Experience

1. Senior Manager of Service Delivery and Continuous Improvement

   C&W Services

   Mar 2025 — Present · US

   Executive Oversight: Lead multi-campus Integrated Facilities Management (IFM) operations for premier Higher Education clients. Drive operational excellence and client satisfaction by integrating Lean Six Sigma methodologies with data-driven decision-making.Strategic Lean Implementation: Spearhead enterprise-wide 5S and Lean initiatives, including janitorial standardization, equipment optimization, and the systematic tagging and tracking of 1,200+ high-value assets.Financial Engineering: Author ROI-driven project charters and complex cost-benefit analyses (CapEx vs. OpEx). Direct labor optimization and vendor avoidance strategies that consistently improve EBITDA margins.Operational Benchmarking: Standardize service delivery using APPA-level benchmarking, aligning staffing models and production rates to exceed rigorous institutional quality expectations.Technology & Visualization: Architected a suite of Smartsheet dashboards, Gantt trackers, and Lucidchart workflows, providing executive leadership with real-time visibility into project health and accountability.Stakeholder Influence: Serve as a strategic partner to VPs and client stakeholders, translating high-level institutional goals into actionable site-level operational excellence.Organizational Change Management: Orchestrate large-scale transitions, including UKG system rollouts and specialized training programs, to improve workforce retention and onboarding efficiency.

Education

• North Shore Community College

  Associate's degree, Accounting and Business/Management

• Salem State University

  Accounting and Finance

• Salem State University

  Accounting, Accounting and Business/Management

Skills

• Microsoft Office
• Access Control
• Recruiting
• Intrusion Detection
• Contract Negotiation
• Microsoft Excel
• Customer Service
• Microsoft Word
• Alarm Systems
• Team Building
• Cctv
• Outlook
• Account Management
• Fire Alarm
• Security