Tammy Levine

Operations Manager Enterprise Operations and Program Management @Truist

Atlanta, GA, US

Leads cross-functional efforts to identify and implement efficiency improvements, cost-saving strategies, and profitability enhancements across various business units* Prevented further revenue loss by spearheading the development of a process to monitor and detect “bad actors” who exploit incentive based promotional marketing programs.* Led over 100 discovery interviews to analyze the roles and systems responsible for generating service communications. Roadshows resulted in the creation and launch of training guidelines and identifying 300 targeted teammates for training. Training addressed client pain points of inconsistent language and poor messaging.* Drove a team to create an interim process to support a regulatory mailing under tight deadlines to maintain compliance.