Tami Oneill

Director, Risk & Control Quality Control Testing Manager @Union Bank

San Diego, CA, US

Direct all aspects of Quality Control Servicing Testing and Call Monitoring Programs for real estate, credit card, unsecured loan products and third party servicers. Develop compliant test scripts with State and Federal regulations, Fannie Mae, Freddie Mac, FHA, VA guidelines, and internal policy and procedures. Provide subject matter expertise in external/internal audits.\\\\n\\\\n• Created and implemented Servicing QC Testing and Call Monitoring Program\\\\n• Created new required policies and procedures\\\\n• Implemented and transitioned QC team from excel through automated testing solution\\\\n• Strategized with inter-department leaders to drive QC Team\'s future goals\\\\n• Manage monitoring and testing—manage call quality program, servicing QC audits, direct QC policy and procedure development, third-party QC process, regulatory change management assessment\\\\n• Direct controls and supervision—deliver calibration sessions with internal business units and new hires \\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n