Tamil Selvan

Lead Ux @HCLTech

London, GB

Legal & General insurance quoting platformLed the redesign of the quoting platform, cutting quote turnaround time by 50% for underwriters and improving collaboration with operations and onboarding.Ran workshops with 10 stakeholders; mapped end-to-end quoting journeys with underwriters and the operations team.Reworked the information architecture and complex forms using progressive disclosure, smart defaults, and inline validation.Defined a new design system for insurance case management with clear interaction patterns and documentation.Created persona-based user flows for underwriters and medical underwriters-Avolta (Dufry) GenAI business idea submission platformBuilt a GenAI multi-agent assistant that turns a one-line idea into a structured business canvas and actionable roadmap, increasing submission rate by 50%.Co-led discovery and a double-diamond workshop with strategic product and program managers; mapped the submission journey and set measures for clarity, completeness, and time to submit.Delivered a guided conversational experience with duplicate-idea checks and in-product research on solutions and market trends.Backed the solution with a scalable design system and high-fidelity, testable prototypes.

SRI KRISHNA COLLEGE OF ENGINEERING AND TECHNOLOGY

Bachelor of Engineering - BE, Computer Science