Tamille Johnson Master Certified
Director of Customer Success @Connected Manufacturing
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WORK HISTORY
Director of Customer Success @Connected Manufacturing
Connected ManufacturingStrategic Customer Success leader driving enterprise adoption, retention, and expansion across complex manufacturing environments. I lead post-implementation lifecycle strategy for global MES clients, ensuring measurable value realization and operational excellence through deployment of MES solutions primarily Siemens Opcenter.I partner with executive stakeholders to align digital manufacturing solutions to business outcomes, strengthen long-term customer relationships, and accelerate ROI in regulated and high-compliance industries.Core Focus Areas:Customer Lifecycle ManagementExecutive Stakeholder EngagementQuarterly Business Reviews (QBRs)Customer Health Scoring & KPIsValue Realization & Adoption StrategyRevenue Retention & ExpansionCross-Functional LeadershipHypercare & Post-Go-Live StabilizationRisk Management (RAID)Change ManagementGxP / Validated EnvironmentsPMO Alignment & GovernanceResults-driven leader focused on transforming customers into strategic partners while scaling Customer Success frameworks for sustainable growth.
EDUCATION
Allied American University
Certification, Small Business Management
DeVry University
Coursework, Business Management
Waldorf University
Bachelor of Business Administration - BBA, Business Administration, Management and Operations
University of South Florida
Information Technology Project Management
Allied American University
Certificate, Project Management
Waldorf University
Associate's degree, Business Administration
ABOUT TAMILLE JOHNSON MASTER CERTIFIED
At Seabrook Technology Group, I excel in providing MES solutions specifically crafted for the life sciences industry, where precision and regulatory compliance are paramount. With expertise in Agile and Waterfall methodologies, I lead cross-functional teams to successful project completions, always adhering to scheduled timelines and budget constraints. I maintain robust communication with stakeholders, contributing to business success through strategic decision-making and bias for action.I am recognized for my ability to lead cross-functional teams, governance, manage deliverables, and build strategic relationships, including with clients and partners. I am adept in automating and transformation of processes and proving my value by delivering tangible results from KPI monitoring, internal audits and improved CSAT scores.
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