Tamika Theodore

About Tamika Theodore

Influence matters and can strategically be leveraged to encourage and support everyone we meet. Throughout my career, I’ve led with this mindset to successfully maximize team performance, maintain meaningful relationships to improve client satisfaction, optimize processes to increase efficiency and develop trainings that meet businesses long-term and short-term goals.Over that last 10+ years, I have proudly focused on supporting international medical centers-of-excellence, national public health organizations and various educational centers by providing creative solutions to core operational issues. This includes, building quality-driven systems to increase productivity, providing visionary direction during trainings, quality assurance, compliance and taking a hands-on approach to challenges that require further analysis and research to develop effective strategies.In addition to leading continuous improvement initiatives, I take pride in conceptualizing programs that promote diversity & inclusion and increase positive impact in target communities.Here are a few examples of my notable achievements:TRAINING & PROCESS IMPROVEMENT Revolutionized the delivery and efficiency of training programs on new systems and work process updates instructing all departments within company and 10 locations on a regional level. Successfully evaluated communication standards and developed training which resulted in an 85% increase in consumer response rate for consumer documentation completion.CLIENT RETENTION STRATIGIES: Successfully implemented a client retention program called CAP \"Commitment Action Plan\", which led to a 35% increase in more informed clients (donors) and a 71% donor renewal rate.Improved communication processes which resulted in an 81% increase in patient-return rate and 48% increase in revenue growth in 2014.PROGRAM DEVELOPMENT: Spearheaded and implemented the Haitian Creole Discharge Program hospital-wide for up to patients to increase follow-up and enhance the patient care experience.Let’s Connect :Customer Solutions | Program Manager| Project Management | Technical Support | Client Relationships | Partnership Strategist | International Leadership | Quality Assurance & Compliance | Planning and Execution | Diversity Equity Inclusion | Community Engagement | Business Strategist| FDA Regulatory Requirements Subject Matter Expert | Training & Development | Performance Management

Experience

1. Product Risk Manager, Specialized Assessments

   Meta

   Mar 2025 — Present

   Promoted into Meta’s elite Specialized Assessments team to drive risk- focused reviews across high-impact product surfaces. Serve as a strategic cross-functional lead at the nexus of product development, legal compliance, and regulatory scrutiny. Guide the company’s responseto novel and complex product risks by facilitating high-stakes assessments, streamlining escalation workflows, and enabling principled decision-making in ambiguous and fast-moving environments.

Education

• Penn State University

  Biobehavioral Health

• City University of New York-Brooklyn College

  Bachelor’s Degree

• Baruch College Marxe School of Public and International Affairs

  Master's Degree