Tamika S.

About Tamika S.

A few years ago, I started asking a question that I could not find a satisfying answer to anywhere in the leadership literature.Why do leaders who genuinely care about their teams still produce disengaged, burned-out, and underperforming staff?I spent two years finding the answer. The result was a 162-page qualitative case study, a Doctor of Business Administration from South College, and a framework I created called Operational Empathy in Leadership™. Here is what the research showed me: Leaders are not failing their teams because they do not care. Most leaders care deeply. They are failing because caring, without changing the systems and conditions people work within, is not enough.I named the gap between caring and changing Operational Empathy. And I built a framework to close it. What is Operational Empathy in Leadership™?It is a leadership capacity in which leaders recognize, understand, and act upon the workflows, processes, and daily challenges of their teams - and integrate that awareness into their decision-making, policy design, and resource allocation.It is not softer leadership. It is smarter leadership.If you have ever expressed concern to a team member, said the right things, meant every word, and watched nothing change - you already understand the problem this framework solves. What am I building?The Operational Empathy in Leadership™ Self-Assessment - a free 15-question tool that scores your leadership across four dimensions and gives you personalized next steps in five minutes.The OEL SOP Template Library - research-informed Standard Operating Procedure templates designed to create structure and consistency.The Operational Empathy Mini Course - a four-module self-paced course that gives you the framework, the tools, and a 30-day action plan to practice OEL in your organization upon completion. The credential behind the workDoctor of Business Administration - Organizational Leadership · South College · Online · 2025Original researcher and creator of the Operational Empathy in Leadership™ Framework - the first documented practitioner model of its kind. 🤝Let\'s connectIf this framework resonates with something you have been experiencing in your organization, reach out. I read every message.

Experience

1. Manager of Clinical Business Operations

   VillageCare

   Nov 2025 — Present

   Multi-team oversightOperational decision-makingKPIs, outcomes, complianceCross-functional leadershipStrategy execution

Education

• Western Governors University

  Master of Business Administration - MBA

• Western Governors University

  Bachelor of Science - BS