Tami Jackson

About Tami Jackson

Read time: 51 secs] It’s difficult to capture who I am and what I do in a single title, industry, or accomplishment—because my work, like my life, lives at the intersection of people, systems, and possibility. Rather than forcing a tidy label, I’ll share the principle that has guided over 15 years of professional growth: meaningful change rarely lives in absolutes—it lives in the gray.I bring 10+ years of formal experience in Learning & Development and people strategy, informed by nearly two decades in the workforce across education, operations, and human-centered roles. I operate from a both/and mindset, not either/or. As a human-centered Learning & Development and people strategy leader, I design and scale learning systems that help organizations move from intention to execution. My work focuses on translating complexity into clarity—aligning learning strategy, culture, and business outcomes in ways that are measurable, inclusive, and sustainable.I’m known for connecting dots others miss: surfacing root causes, illuminating blind spots, and helping leaders see how capability, equity, and performance reinforce one another. I don’t separate “hard” and “soft” skills—because in practice, the most effective learning ecosystems require both. The result is learning that doesn’t just inform, but changes behavior, strengthens accountability, and closes real skill gaps.Across roles and industries, my impact has been strongest when I’m trusted to lead end-to-end: shaping strategy, partnering cross-functionally, designing and delivering programs, managing complex initiatives, and using data and insight to continuously improve outcomes. When faced with new challenges, my guiding question isn’t “How do we check the box?”—it’s “How do we design this so it actually works for real people, in real systems?”Outside of work, I’m a bright-colors-loving, bold-pattern-wearing, video-game-playing, heavy-weight-lifting, multiple-books-at-once-reading kind of human. I believe storytelling is a leadership skill, curiosity is a competitive advantage, and accessible learning has the power to transform individuals and organizations alike.If you care about building learning that scales, cultures that hold, and systems that honor humanity without sacrificing rigor or results, we’ll likely get along. I’d love to connect.

Experience

1. Training Specialist & Facilitator, AVP

   Marsh Risk

   Nov 2024 — Present · Austin, TX, US

   Design and lead enterprise onboarding and capability development for global, hybrid, and international teams (U.S. and India), shaping leadership readiness and performance for 150+ new hires across multiple cohorts. Built the initial program in under five days and continuously evolved the learning architecture through SME partnership, learner data, and iterative design.Own the learning strategy for the firm’s proprietary placements platform, leading end-to-end development, facilitation, and quarterly release enablement for 500+ users. Partner with Technology, Operations, and Change Management to drive adoption, reinforce workflows through ongoing foundational programs, and sustain performance across system updates.Architect scalable learning resources—job aids, facilitator guides, and scenario-based materials—reducing SME-led onboarding time, increasing retention, and strengthening leadership capability across core knowledge areas.Partner cross-functionally with Compliance, Account, Product, and Placements leadership to translate complex regulatory and operational systems into standardized enterprise learning aligned to internal controls, risk frameworks, and industry standards.Modernized legacy onboarding into a centralized, accessible digital learning ecosystem, improving learner experience, enabling cross-functional reuse, and establishing a scalable foundation for organizational growth.Designed and implemented learning operations systems (SharePoint, Confluence, Microsoft Forms) to govern content, track learner performance, and support data-driven program refinement.Apply Kirkpatrick-aligned evaluation and impact measurement to strengthen engagement, improve adoption, and demonstrate measurable outcomes.

Education

• University of Michigan

  Bachelor of Arts - BA, Asian Languages and Culture (Japanese) & American Culture

• The University of Texas at Austin

  Master of Arts - MA, African-American/Black Studies

Skills

• Project Management
• Museums
• Youth Mentoring
• Project Planning
• Public Speaking
• Higher Education
• Social Media
• Community Outreach
• Marketing
• Social Justice
• Research
• Customer Service
• Nonprofits
• Sports
• American History
• Archival Research
• Historical Research
• Management
• Higher Education Leadership
• Advertising
• Leadership
• Mentoring
• Event Planning
• Japanese Culture