Tamica Tolliver-Burnett

Director Client Delivery & Client Success @Experian

Chicago, IL, US

Lead and coach a team of implementation managers, client success managers, and technical support managers to ensure a successful onboarding experience and continued success post implementation. Responsible for end-to-end consultative growth, delivery, preparedness, strategic thinking, forecasting, and overall performance excellence. Lead in the transformation of processes and tools to aide in the team’s ability to deploy solutions, helping the organization perform better/faster/cheaper. Partner with cross-functional teams: sales, product, product marketing, development, operations, and client support to improve internal operations and processes. Consistently improve customer satisfaction, usability, reliability, and operational efficiency by monitoring performance data and KPIs. Strong organization skills with the ability to communicate influentially and negotiate key strategic initiatives with stakeholders, business partners, and line managers. Build relationships with key customer external contacts to ensure high levels of satisfaction and establish the foundation for continued growth and partnership. Secure resources for business initiatives and distribute work based on team/individual capacity and ability to efficiently complete the job. Attract, retain, and develop top talent that will thrive in a nurturing high-performance environment. Proven leader and results driven.

National Louis University

Master of Business Administration - MBA, Business Administration and Management

Roosevelt University

Bachelor of Science - BS, Telecommunications