Tami Foley
Client centric professional with 25+ years of experience
- Role
- VP of Client Services at Fiserv
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Tami Foley
Tami Foley - 28-year veteran of the payments industry, Tami’s current role as Vice…
Experience
VP of Client Services
Mar 2019 — Present · Pittsburgh, PA, US
Lead and develop 125+ person organization. Support 5,100+ Client financial institutions of Debit Card Services.• Transformed a traditional call center to a White Glove, client-focused, service organization while utilizing AI to streamline the self-service opertunities to enhance the 1-1 engagement with assigned clients.• Increased Client Retention YOY by 9% in 1.5 years.• Increased average Client satisfaction scores from 8.0 to 9.5.• Implemented Client Roundtables to secure Client feedback and improve my organization’s responsiveness.• Assigned each Client a dedicated service representatives to enhance Client relationships and increase retention. • Reduced resolution of client issues from an average of 7 days to 3 days.• Designed & implemented an internal sales referral program for my service associates. • Developed a Client/Associate Training Team to reduce the impact of internal & external staff turnover.• Accountable for reporting, forecasting, budget planning, and production results.
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