Tamer S.
Regional Director of Operations @Fine Hospitality Group
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WORK HISTORY
Regional Director of Operations @Fine Hospitality Group
Brea, CA, US
Drive successful hotel performance – crafting and executing strategies to grow revenue and expand market share – through hands-on operational and personnel leadership. Direct operations and create annual revenue and expense budgets for 16 properties with more than 1,800 rooms across 5-state region Envision and execute property improvement plans (PIP) for new opening and renovation projects Engage daily with general managers (GMs) and over 400 hotel staff members to proactively address issues, inspire optimal performance, and promote high employee morale Exemplify customer service standards to maintain Medallia GSS above benchmark Offer full human resource (HR) support to attract, hire, and retain talented team members Track metrics related to P&L, revenue, and gross operating profit (GOP) for detailed reporting with 17 direct reports – GMs, accounting, purchasing, revenue, sales, and task force members Allocate and balance budgets totalling more than $30M across all properties annually, exceeding budgets by 12.44% year-over-year (YoY) Generate policies and author corporate standard operating procedures (SOPs), including audit inspection questionnaire reports for2 task force managers to use during hotel visits
EDUCATION
Higher Institute for Tourism and Hotels
Bachelor of Science, Hospitality and Tourism Management, 2000, Hospitality and Tourism Management
Higher Institute for Tourism and Hotels
Bachelor of Science, Hospitality and Tourism Management - Egypt, Hospitality and Tourism Management
ABOUT TAMER S.
Operations Management | Hospitality Best Practices | Team LeadershipWith more than 20 years of experience in sales and marketing, hotel operations, and hospitality management, Seasoned hospitality leader delivering enhanced operations for international brands via strategic planning, team empowerment, and management coaching to strengthen performance. Passionate about envisioning and designing policies to bolster guest experiences while improving bottom-line results. Focused on improving profitability and daily efficiencies through active planning, brand Areas of Expertise Operational Excellence | Sales and Marketing | Customer Service | Product Development | Project Prioritization | Competitor Research | Mission and Vision Execution | Professional Development | Human Resources | Hiring and Retention | Procurement | Hotel Opening and Renovation | Accounting | Revenue and Sales Team Leadership | RFP Responses Skills & Qualifications Industry Knowledge – Draw from international experience to enact best practices in operations managementRevenue Enhancement – Expand profitability by strategizing to attract guests and increase total income Staff Management – Coach team members to improve performance and encourage leader accountability Budgeting and Forecasting – Develop, allocate, and balance annual revenue and expense budgets Service Standards – Provide individual experiences for guests with friendly, “above and beyond” outlookStrategic Planning – Create long-range forecasts and roadmaps to successfully to support business goals Data Analysis – Construct KPIs and draw conclusions from complex datasets to guide strategic decisions
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