Tameka Hughes

About Tameka Hughes

Customer-centric and revenue focused leader with proven expertise in building Strategic Account Management and Customer Success organizations from the ground up. Established track record of directing strategic customers, prospecting internal opportunities, developing high performing teams, and partnering cross-functionally to impact net revenue retention, expansion and long-term customer value. Known for supporting company growth through translating customer insights and establishing a leadership presence that intertwines with relationship building.

Experience

1. Strategic Account Management Leader

   CallRail

   Nov 2022 — Present · Atlanta, GA, US

   Lead and optimize mid-market and enterprise customer portfolios with full ownership of revenue performance, retention strategy, expansion opportunities, and executive relationships. Drive solution-led growth with a focus on AI, helping enterprise customers close data gaps, improve performance, and maximize long-term value. Operationalized the Strategic Accounts function by establishing account ownership models, communication cadences, and clear escalation and feedback loops across Product, Sales, and Leadership. Mentor and develop team members, partner cross-functionally to influence roadmap prioritization and adoption, and serve as a trusted advisor to senior leadership by providing visibility into growth, retention, and churn risk mitigation.

Education

• Valley High School

  Advanced High School Diploma

  1996 — 2000

• Mercer University - Stetson School of Business and Economics

  MBA, Business Administration

  2008 — 2009

• The University of Alabama

  Bachelor of Science in Business Administration, Finance

  2000 — 2004

Skills

• Recruiting
• Technical Writing
• Management
• Team Building
• Strategy
• Proposal Support
• Business Development
• Public Speaking
• Contracts Administrators
• Team Leadership
• Microsoft Excel
• Cross-Functional Team Leadership
• Analysis
• Marketing
• Strategic Planning
• Project Planning
• Process Improvement
• Project Management
• Coaching
• Crm
• Employee Training
• Change Management
• Customer Service
• Time Management
• Microsoft Office
• Sales
• Training
• Proposal Writing
• Leadership