Tameeka Gilchrist
Customer Success Leader | SaaS | B2B | CRM
- Role
- Manager, Customer Success at Harbor Compliance
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Tameeka Gilchrist
With a robust background in Customer Success, over 20 years in customer success roles, I merge my fervor for diversity, equity, and inclusion (DEI) with extensive SaaS expertise, resulting in exceptional customer outcomes and a culture of belonging. I\'ve orchestrated strategies amplifying retention, utilization, and satisfaction, driving tangible results across diverse industries.As a seasoned Manager in Customer Success and Service Delivery, I\'ve amassed a wealth of experience in optimizing client outcomes and fostering inclusive organizational cultures. At WalkMe, I led a dynamic team of 7 Customer Success Managers, spearheading strategies that drove a notable 35% increase in contract renewals and a significant 30% enhancement in revenue streams. My tenure at PandaDoc, I strategically managed a globally dispersed team, doubling its size from 7 to 14 members while elevating onboarding CSAT from 93% to 96% and augmenting customer engagement by 30%. Notably, my efforts in spearheading DEI best practices led to a 15% increase in diverse candidate applications and a 10% rise in successful hires from underrepresented groups. Through the implementation of the Objectives & Key Results framework, I achieved a 30% increase in customer satisfaction and a 20% improvement in onboarding efficiency.At the heart of my approach lies a dedication to customer advocacy and support. I believe in instilling a mindset of creating lifelong accounts, ensuring that every customer interaction is tailored to meet clients\' unique needs and challenges. As a leader, I prioritize coaching and mentorship, empowering team members to excel in their roles while fostering a culture of professional and personal development. I am adept at implementing infrastructure and systems to support organizational goals, driving efficiency and scalability across all facets of the business.I am a seasoned Customer Success leader with a passion for driving DEI and delivering exceptional results in the SaaS industry. With a focus on customer advocacy, strategic planning, and team development, I am ready to contribute to the continued success and growth of your organization.If you catch me outside of work, I enjoy live music, cooking and entertaining, wine tasting and playing with my 2 dogs and 2 cats (when they allow it). I really enjoy learning new things and connecting with people across a range of industries, so don\'t hesitate to reach out if you\'d like to get in touch: t••••••••@gmail.com
Experience
Manager, Customer Success
Jul 2025 — Present · US
Education
College of San Mateo
Business Administration and Management, General
Cosumnes River College
Associate of Arts - AA, Culinary Arts Management
2017 — 2019
Tuskegee University
Business Administration and Management, General
1990 — 1992
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