Unifers.ai

Tambrea McMillan

Senior Digital Product Owner/Leader with proven ability to own the entire product lifecycle from vision to delivery, translating complex business objectives into prioritized, customer-centric digital solutions.

Role
Senior Product Owner Product Manager, Digital Experience & Customer Success at Blackbaud
Location
Charleston, SC, US
LinkedIn followers
500 followers
OtherView LinkedIn profile

About Tambrea McMillan

Senior Digital Product Leader with over 20 years of experience driving digital strategy and cross-functional execution in enterprise environments. Proven ability to own the entire product lifecyclefrom vision to delivery, translating complex business objectives into prioritized, customer-centricdigital solutions. Expertise includes Agile methodologies (Scrum/SAFe), managing P & Lresponsibility, and fostering high-performing teams to consistently deliver measurable ROI acrosscore focus areas such as customer experience (CX) and self-service enablement.CORE PRODUCT SKILLS & COMPETENCIESProduct Strategy & Delivery• Product Vision & Roadmap Ownership• Cross-Functional Team Leadership• Strategic & 5-Year Planning• Platform Integration & GovernanceAgile & Technical Fluency • Backlog Prioritization & User Story Creation• Certified SCRUM Master (CSM)• Agile Delivery (Scrum, SAFe)• CI/CD & SDLC Processes Customer & Business Value• ROI & Business Case Development• Defining & Tracking KPIs/OKRs• Customer Experience (CX)/ VoC Research• Stakeholder & Budget Management

Experience

  1. Senior Product Owner Product Manager, Digital Experience & Customer Success

    Blackbaud

    Dec 2020 — Present · Charleston, SC, US

    Own the product roadmap for a portfolio of digital applications and platforms most recently focused on Customer Success and Customer Support, directing quarterly, annual, and 5-year strategic planning, including budget and resource allocation for all digital programs.Lead a cross-functional Scrum team of onshore and offshore developers, serving as theprimary liaison to oversee project intake, discovery, and prioritization to align execution withbusiness goals.Act as the key relationship owner for major internal business areas, driving collaborativeplanning and shared roadmap execution to ensure product delivery meets partner needs.Champion Customer Experience (CX) initiatives by leading usability testing and Voice ofCustomer (VoC) research efforts to inform the product backlog and maximize user adoptionand satisfaction.

Education

  • James Madison University

    Bachelor of Science (B.S.), Business/Corporate Communications

    1994 — 1998

Skills

  • Salesforce.com
  • Sales Process
  • Cross-Functional Team Leadership
  • Product Marketing
  • Email Marketing
  • Software Industry
  • Enterprise Software
  • Customer Relationship Management (Crm)
  • Leadership
  • SEO
  • Cloud Computing
  • Professional Services
  • Management
  • Online Advertising
  • Marketing Automation
  • Marketing Communications
  • Software Implementation
  • Online Marketing
  • Saas
  • Marketing
  • Lead Generation
  • Crm
  • Content Management
  • Demand Generation

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Tambrea McMillan — Senior Product Owner Product Manager, Digital Experience & Customer Success at Blackbaud in Charleston, SC, US | Unifers