Tamar R.

About Tamar R.

I’m a Customer Success Lead with deep experience managing complex enterprise accounts and transforming operations into scalable, predictable, customer-centric systems. My background spans SaaS, cloud optimization, and maritime medical operations — giving me a unique ability to bridge technology, logistics, and executive decision-making.Previously, I held senior Customer Success roles at Tagger Media, and Oracle, where I improved onboarding time, increased adoption, led data-driven QBRs, and managed high-value customer portfolios across enterprise and LATAM markets.Strengths & Impact: • Leading enterprise onboarding and adoption programs • Improving customer visibility, communication, and reporting • Running QBRs and executive-level reviews • Managing high-stakes, operationally complex accounts • Reducing churn and increasing retention with process-driven CS • Turning messy processes into clean, repeatable structures • Building cross-functional alignment with Ops, Finance, Product & SalesI thrive in environments where I can take ownership, organize chaos, and elevate both the customer experience and the internal processes that support it.If your team needs a Customer Success leader who executes with clarity, empathy, and urgency — I’d love to connect.

Experience

1. Customer Success Lead

   Unimed Maritime Solutions

   Jul 2025 — Present · Miami, FL, US

Education

• Universidad Metropolitana (VE)

  System Engineering, System engineering

  1998 — 2004

Skills

• Customer Service
• Business Intelligence
• IT Management
• IT Service Management
• Service Delivery
• Team Leadership
• Erp
• Business Analysis
• Leadership
• Databases
• Project Management
• Management
• System Administration
• Oracle Applications
• Oracle
• Cloud Computing
• Software Project Management
• Itil