Tamara Doan
AI, CX, SaaS and CCaaS Leader | SPC v6.0 and Product Manager/Owner
- Role
- Product Manager - Generalist at Alvaria CX
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Tamara Doan
Visionary and hands-on leader or individual contributor with SPC 6.0 certification and 20+ years of experience in AI, CCaaS, SaaS, and data-driven digital solutions. Proven track record selling and delivering transformative engagements across healthcare, banking, education, and beyond using Ux Design, Agile, SAFe, and hybrid methodologies. Expert in identifying impactful use cases, shaping delivery models, leading delivery teams, and developing technology roadmaps that align innovative efforts with organizational goals. Trusted as an advisor across Sales, IT, Marketing, Product, Ops, and Legal to drive innovation that delivers measurable business outcomes. Passionate about orchestrating secure, scalable, and ethical GenAI and human-centered AI solutions using multiple strategies.
Experience
Product Manager - Generalist
Dec 2025 — Present
Focused on advancing AI-driven public-cloud contact center capabilities with a strong emphasis on outbound engagement. Lead deep-dive product and partner evaluations across conversational and agentic AI, analytics, agent assist, and compliance automation, translating market insights into actionable roadmap inputs. Partner closely with internal teams and external vendors to assess architectural fit, integration patterns, and AI-powered optimization opportunities. Support enterprise OEM and partnership discussions by providing product expertise on outbound dialing strategy, intelligent orchestration, and compliance-rich workflows within agile delivery environments.
Education
Foothill College
Astro-Physics
Dana College
N/A, International Studies - Spanish
1991 — 1992
Foothill College
N/A, Physics
1993 — 2000
Skills
- Product Management
- Cross-Functional Team Leadership
- IT Management
- Integration
- Enterprise Software
- Enterprise Architecture
- Healthcare Information Technology (Hit)
- Business Analysis
- Software Documentation
- Sdlc
- Business Process Improvement
- Management
- Program Management
- Disaster Recovery
- Crm
- Itil
- Healthcare Information Technology
- IT Strategy
- Project Management
- Data Center
- Call Centers
- Cloud Computing
- Six Sigma
- Pmp
- Leadership
- Call Center
- Process Improvement
- Telecommunications
- Change Management
- Visio
- Customer Relationship Management (Crm)
- Vendor Management
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