Tamara Viles

About Tamara Viles

Tamara has nearly 20 years of experience in knowledge management, communications, marketing, collaboration and change management. She is currently a KM program manager at TechnipFMC, where she leads integrated KM and social learning projects in the company’s award-winning knowledge management (KM) program. Tamara is a Prosci Certified Change Practitioner and has also served as the manager of the Knowledge Architecture team and the enterprise wiki. In addition, she led the project to build the enterprise KM platform in Office 365. The integrated solution, which consisted of a global communities of practice application and an enterprise wiki, combined SharePoint, Teams, Power Automate and a custom discussion tool. Prior to joining TechnipFMC, Tamara completed a brief stint on Halliburton\'s IT Organizational Change Management team and co-managed the KM program and award-winning intranet at Aspen Technology. She has managed three SharePoint upgrades, developed and maintained corporate and intra-organization communication processes, and managed highly productive communities of practice. A natural collaborator with high energy, an amazing work ethic and great integrity, Tamara emanates enthusiasm for advancing KM by enabling collaboration and knowledge sharing via a variety of tools to ensure all employees have access to the information, knowledge and processes they need to achieve their individual objectives and help the company meet its strategic goals. She has a MBA in Marketing and a B.S. in Journalism. She has served as co-chair of the Houston area Exploration and Production Knowledge Management Roundtable and her speaking engagements include sessions at the APQC KM and Process Conferences, KMWorld, ASQ World Conference on Quality and Improvement, Taxonomy Boot Camp, and the ASQ Services Quality Conference. Specialties include:• Change management• Collaboration• Communications• Communities of practice• Content management• Crowdsourcing and assessment• Engagement and adoption• Facilitation • Knowledge transfer/elicitation• Knowledge management• Knowledge sharing• Marketing• Project management • Search and taxonomy• SharePoint• Surveys• Wikis

Experience

1. Innovative Learning and Knowledge Management Program Manager

   TechnipFMC

   Nov 2018 — Present · Houston, TX, US

   Leading projects to implement integrated knowledge management and social learning solutions while promoting learning, innovative collaboration and knowledge-sharing practices across the organization. Examples include partnering with Talent Management to develop and implement a Fellows and Technical Expertise Program and working with Health, Safety and Environment (HSE) to facilitate a six-company global consortium to share knowledge and improve HSES performance. My most rewarding effort thus far in this role was partnering with IT and leading a two-year effort to migrate the company\'s KM platform from SharePoint 2010 to Microsoft Office 365. The new environment, which houses our flagship KM solutions - a communities of practice platform and an enterprise wiki, is an integrated design consisting of SharePoint, Teams, Power Automate (Flow) and a custom discussion tool. The platform enjoys wide adoption across the company and exemplifies our KM group motto,\"Sharing Makes Us Smarter\".

Education

• University of Houston

  MBA, Emphasis in Marketing

  1998 — 2003

• Northern Arizona University

  Bachelor's, Journalism, Emphasis in Photojournalism

  1986 — 1990