Tamara Springs-Rodriguez
Business Manager @ TIAA | Operational Streamlining
- Role
- Business Manager, Office of Strategy Deployment and Governance at TIAA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Tamara Springs-Rodriguez
As a Business Manager at TIAA with over a year of experience in the Office of Strategy Deployment and Governance, I contribute to enterprise-wide strategic transformation by driving initiatives focused on measurable outcomes and operational efficiency. Collaborating with cross-functional teams, including Insights and Analytics, I support governance, project management, and process optimization to enhance organizational performance. Leveraging my certification SAFe® Agile, I implement frameworks that streamline teamwork, improve production, and enable informed decision-making. With a background in project management and change management, spanning leadership roles at TIAA since 2020, I specialize in operational streamlining, resource allocation, and KPI reporting. My mission is to inspire cultural shifts and optimize processes that align with organizational goals. Passionate about fostering collaboration and delivering sustainable results, I empower teams to accelerate execution and achieve strategic success.
Experience
Business Manager, Office of Strategy Deployment and Governance
Feb 2024 — Present · Charlotte, NC, US
Drive enterprise outcomes by increasing focus on outcome-based results to measure progress on strategic initiatives, including change management data analysis to inform business decisions and planning.• Address specific challenges and implement strategies includes developing a framework for better teamwork, higher production and a more efficient intake process and project management. Partner with teams across the OCAO including Insights and Analytics team. Prioritize, execute, manage and govern special projects and initiatives that drive our strategy, while supporting cross-functional teams through governance, monitoring and business management.• Lead the OCAO SOP initiative with a sense of ownership and ensure all SOPs are completed by Q22024.• Support associate development, increase engagement and advocate for the return-to-office initiative. Conduct quarterly action plan check-ins during our SDG meetings. Ensure timely updates on Enterprise and SDG culture survey information.
Education
North Carolina Central University
Bachelor of Arts - BA, Political Science
1993 — 1997
Strayer University
Master of Business Administration - MBA, Marketing
2007 — 2008
Skills
- Microsoft Word
- Team Leadership
- Training Skills
- Crm
- Public Speaking
- Coaching
- Business Process Improvement
- Process Improvement
- Leadership
- Risk Management
- Business Strategy
- Excel
- Management
- Team Building
- Strategic Planning
- Employee Relations
- Account Management
- Outlook
- Omni
- Change Management
- Analytical Skills
- Software Documentation
- Marketing
- Business Analysis
- Mentoring
- Strategy
- Budgets
- Customer Service
- Vendor Management
- Continuous Improvement
- Problem Solving
- Microsoft Office
- Sales
- Operations Management
- Quality Assurance
- Fundraising
- Word
- Call Centers
- Cross-Functional Coordination
- Insurance
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