Tamara R.
Turning Customer Challenges into Solutions | Relationship Builder | Collaborative & Results-Driven
- Role
- Customer Experience Specialist at Lulu and Georgia
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Customer Experience Specialist
Feb 2022 — Present
Deliver empathetic, solutions-oriented support across email, live chat, and internal case systems, achieving a 94% CSAT rate annually.Consistently propose process enhancements based on customer feedback, contributing to improved retention and operational efficiency.Exceed KPIs by managing an average of 30+ daily inquiries using Zendesk, Shopify, NetSuite, and related platforms to troubleshoot order and operational concerns.Partner with warehouse, supplier, and logistics teams to resolve escalations and ensure a seamless, positive, customer experience.
Education
The Chicago School
Master of Arts (M.A.), Counseling Psychology
2009 — 2011
Jacksonville University
Bachelor of Arts (B.A.), Psychology and Sociology
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.