Tamara Mooney
Customer Success & Operations Leader | Implementation Specialist | Driving Retention (85%+), Team Growth, Process Improvement & Scalable Solutions | Travel & Client Experience Expert
- Role
- Luxury Travel Advisor at Cowleys Services
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Tamara Mooney
I am an experienced Operations and Implementation professional with a background in…
Experience
Luxury Travel Advisor
May 2023 — Present · NJ, US
Plan and curate luxury vacations for clients, specializing in Caribbean all-inclusives, European destinations, and river cruises. Manage all aspects of travel from consultation to post-trip follow-up, ensuring a seamless experience.Design tailored itineraries for individuals, couples, families, and groups, handling accommodations, flights, tours, and special events. Ensure trips are personalized to clients’ preferences, including unique requests like anniversary celebrations.Utilize CRM software to organize client data, streamline operations, and ensure personalized communications. Leverage insights to enhance customer experiences and increase repeat bookings.Achieved 200% of initial sales goals in the first year through strategic marketing, client referrals, and social media engagement. Successfully expanded clientele and maintained strong client retention.Build and maintain partnerships with luxury vendors, negotiating exclusive deals to provide clients with added value and perks.Coordinate complex group travel, including multi-destination itineraries, corporate retreats, and family vacations, ensuring all participants\' needs are met.Stay up-to-date with travel trends and industry developments through webinars, training, and destination research, providing expert recommendations.Deliver high levels of client satisfaction by anticipating potential issues, offering real-time solutions, and maintaining proactive communication.
Education
Monmouth University
Psychology
2006 — 2008
New Jersey City University
International Business
2001 — 2002
Skills
- Supervisory Experience
- Real Estate
- Support Groups
- Condos
- Grants
- New Homes
- Single Family Homes
- Seniors
- Fundraising
- Community Service
- Event Planning
- Coordinating Events
- Move Up Buyers
- Community Outreach
- Community Development
- Real Property
- Marketing Communications
- Vacation Homes
- Microsoft Office
- Program Coordination
- Small Business
- Townhomes
- Office Administration
- Luxury
- Program Development
- Nonprofits
- New Home Sales
- Newsletters
- Passion for Helping Others
- Real Estate License
- Social Networking
- Volunteering
- Public Relations
- Leadership
- Child Advocacy
- Office Management
- Referrals
- Selling
- Training
- Volunteer Management
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