Tamara Evans

About Tamara Evans

With over 12 years of Learning Management Systems (LMS) experience, I have success…

Experience

1. Learning Management Systems Analyst

   Mercedes-Benz USA

   Dec 2019 — Present · US

   In this role I am responsible for actively managing all business related to the Learning Management System (LMS) and related Mercedes Benz Academy (MBA) systems (including LMS, CMS, Admin Portal and Dealer Personnel Database). Support relationship between IT and MB Academy. Collaborate internally to actively prioritize issues/incidents, and prove testing and validation to all fixes. Ensure all business requirements and needs are met in an appropriate priority and timely manner. Support dealers effectively through inquiry management and a high caliber of customer service. Sustain internal alignment regarding prioritization, task management, and communications. Capture customer feedback and propose system enhancements to address the root causes or meet business need. Point of contact for all vendors and subject matter expert in all existing MB Academy applications. Support dealers inquiries as needed and lead/ delegate for all projects.ResponsibilitiesGather and consolidate all enhancement and customization requirements. Ensure that all requirements are clearly described and relayed accurately from the business team to the IT team. Responsible that all enhancements are launched successfully and test cases are thorough and detailed.Provide quality assurance (QA) testing of enhancements, customizations, system updates, bug fixes, and system version. Support all new system rollout tasks including demonstrations of the system to potential users, trainings of the system to administrators and back end users. Support dealer learners with accurate, timely, and customer service oriented response on a daily basis within the 24 hour KPI.Identify trends and raise IT tickets as needed. In collaboration with LMS Systems Analyst, act as SME for current IT incidents and issues.Have a foundational understanding of the system landscape, and the intricacies + connections between systems.Carry out customer service strategy for Learning Management System within MB Academy.

Education

• Georgia State University

  Bachelor of Business Administration (B.B.A.)

• Shorter College

  MBA

Skills

• Microsoft Access
• Financial Analysis
• Human Resources
• Business Process Improvement
• Training
• Microsoft Excel
• Powerpoint
• Project Management
• Customer Service
• Team Building
• Cross-Functional Team Leadership
• Coaching
• Leadership
• Employee Relations
• Strategic Planning
• Microsoft Office
• Access
• Analysis
• Change Management
• Process Improvement