Tamara MacLeod
Service Designer @Department for Education
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WORK HISTORY
Service Designer @Department for Education
EDUCATION
UX Design Institute
UX Design
University of the Arts London
Foundation Diploma in Art and Design
University of the Arts London
Diploma of Professional Studies
University of the Arts London
Bachelor’s Degree, Graphic and Media Design
ABOUT TAMARA MACLEOD
As a designer with experience in UX design, discovery, service design, user research, and product management with a Certified Scrum Product Owner qualification. I communicate the value of user-centred design by creating artefacts that convey experiences, problems, opportunities and ideas, including high-level diagrams, wireframes, documentation and detailed service blueprints to confidently convey story and impact.Top Skills and Specialisms:* Product Management - Sprint planning, stakeholder management, roadmapping, competitor analysis, user stories, and bridging the gap between development teams, stakeholders and company goals.* Service Design - Customer journey, user flow mapping, service design blueprints, workshop facilitation, empathy mapping.* UX / UI Design - Working within WCAG Accessibility and GDS guidelines, wireframing, prototyping, and creating product design guidelines.* Research - Affinity diagrams, competitive benchmarking, surveys, user personas, usability testing, user interview facilitation, data hypothesis, research playbacks, presenting to stakeholders and writing statements of work, recruiting participants for user research sessions.* Software - Adobe Creative Cloud, Figma, Mural, Miro, Lucid Spark Board, Google Suite, Office, Monday.com.
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