Tamara Cousins
Assistant Customer Service Manager @Supreme Plc
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WORK HISTORY
Assistant Customer Service Manager @Supreme Plc
Currently at LEDHut, I am responsible for processing orders for company products and services, expediting and coordinating flow of work within or between internal departments, and reviewing agreements or proposed agreements for conformity to company rates, rules, and regulations. The main day to day role included the following: • Work with management to actively develop changes to our processes required to support personalisation and flexibilities.• Observes and evaluates workers\' performance and report team strengths and weaknesses to management where necessary.• Plan and develop improved procedures and then to interprets and communicated work procedures and company policies to staff.• Resolves complaints and answers questions of customers regarding services and procedures. • Review and check work of subordinates such as reports, records and applications for accuracy. • To identify opportunities for operational improvements and implements solutions. • To create an atmosphere centred on delivering superior customer service. • Audit and oversee employee development and business development records and statistics.
EDUCATION
Middleton Technology School
High School
SKILLS
ABOUT TAMARA COUSINS
I have over 8 years experience in an office and am accustomed to meeting targets and…
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