Tamara Coleman

About Tamara Coleman

A highly self-motivated and energetic leader with a Master’s in Human Resource…

Experience

1. Vaccines Customer Support

   Pfizer

   Jul 2023 — Present

   Pfizer || Memphis, TN• Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements• Support the logistical complexities of COVID vaccine by handling customer calls and email interactions• Partnering with Quality/Controlant and Transportation team on any temperature deviations or delivery issues• Maintain a detailed working knowledge of Pfizer trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Pfizer Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines• Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines• Support Sarbanes Oxley by adhering to internal controls• Redirect callers who require assistance from other departments• Initiate requests for new customer accounts and account changes• Support customer inquiries/issues regarding Pfizer Prime website• Participate in special projects as assigned• Partnering with GFS team to respond to inquiries and issue* Hemophilia Expeditor (Ensure Hemophilia orders shipped with 24 hour turnaround )

Education

• Southwest Tennessee Community College

  Associate of Arts and Sciences (AAS)

  1999 — 2003

• Remington College-Memphis Campus

  Certified Medical Assistant

  2012 — 2012

• Webster University

  Master of Arts - MA

• University of Phoenix

  Bachelor of Science (B.S.)

  2004 — 2006