Tamara Christou
Manager, Client Services @ Navitus Health Solutions | Driving Client Satisfaction and Process Improvements
- Role
- Manager, Client Services at Navitus Health Solutions
- Location
- Brunswick, GA, US
- LinkedIn followers
- 500 followers
About Tamara Christou
With over a decade of experience in client services and management, I am currently a Manager of Client Services at Navitus Health Solutions. My expertise lies in driving operational excellence, fostering strong client relationships, and aligning business strategies with client needs. I am passionate about identifying process improvements and enabling teams to deliver exceptional service and results. My mission is to inspire collaboration, enhance customer satisfaction, and contribute to the organization\'s growth with dedication and innovative strategies. At Navitus, I oversee day-to-day operations and strategy for Client Services Executives, focusing on team coaching, onboarding, and performance improvement. I work closely with my team to manage strategic business reviews, contract negotiations, and client reporting, ensuring robust partnerships with key advisors and clients. By supporting sales initiatives and identifying opportunities for process optimization, I help develop tailored solutions that meet client goals while driving organizational success.
Experience
Manager, Client Services
Jun 2025 — Present
Manage Day to Day operations and strategy for Client Services Executives and Senior Client Services Executives• Responsible for hiring, onboarding and terminations • Responsible for coaching team• Identify Process Improvements• Create work instructions• Assist and resolve complex issues internally and externally• Maintain and foster relationships with key advisors and clients• Support Sales with Finalist Presentations• Support team with contract negotiations and renewals• Support team with standard or custom client reporting• Support team with Strategic Business Reviews • Support team with the upselling of products• Provide team formal training • Provide support and guidance if Performance Guarantees are not met, including how to resolve, create action plans and communicate to the clients• Assist with the annual client survey
Education
Ball State University
Bachelor of Science (BS), Health Science
2001 — 2005
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