Tamala Hughes
People, Performance & Leadership Coach | Employee Relations Strategist | Driving Growth, Engagement & Community Impact
- Role
- Operations Manager at Ross & Matthews, P.C.
- Location
- Lancaster, TX, US
- LinkedIn followers
- 500 followers
Experience
Operations Manager
Jan 2025 — Present · TX, US
Provide strategic oversight for the firm’s intake operations, optimizing performance and ensuring alignment between client service excellence, employee engagement, and compliance standards. Serve as a key partner to senior leadership in driving operational efficiency, workforce readiness, and culture transformation.Key Highlights:Architected a performance management and coaching framework that increased team productivity and accountability across 25 intake specialists and two team leads.Partner with executive and compliance teams to identify workflow gaps, implement solutions, and sustain operational excellence.Spearhead onboarding and professional development programs that accelerate skill mastery and retention.Transform operational metrics into actionable insights to drive client satisfaction and business growth.
Education
University of North Texas
Associate's degree, Business Administration, Management and Operations
1996 — 1999
Texas Woman's University
Bachelor of Arts (BA), Psychology
1994 — 1999
Skills
- First Time Home Buyers
- Residential Homes
- Credit
- Managerial Finance
- Mortgage Lending
- Short Sales
- Leadership
- Negotiation
- Buyers
- Marketing
- Selling
- Foreclosures
- Relocation
- Single Family Homes
- Sellers
- Real Estate
- Real Estate Transactions
- Credit Risk
- Reo
- Investment Properties
- Sales
- Customer Retention
- Customer Service
- Bookkeeping
- Credit Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.