Tamal Roy
Process Associate at Wipro | Expert in Customer Escalations and Performance Management |
- Role
- Project Associate at Wipro
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Tamal Roy
Greetings All, Hi Everyone, I am a dedicated Professional employee, working as Process Associate with 1 year of experience at Wipro.I got recognized for providing effective and precise solution to solve customer functional escalations & Hierarchical escalations, meeting deadlines, and meticulously managing task backlogs. Proficient in handling inbound and outbound customer\'s calls, managing queries, and developing process-oriented strategies. Strong team player and actively participating in daily scrum calls and performance improvement discussions. Proficient in providing budget effective strategies in customer acquisition.
Experience
Project Associate
Feb 2024 — Present · Kolkata, IN
Wrote orders in Wipro\'s in-house asset strategy and performance management software- Effectively solved customer escalations, receiving praise for problem-solving skills- Met deadlines and meticulously completed task backlogs, earning recognition for dependability- Handled inbound and outbound customer emails and queries- Managed escalations and query tickets, ensuring timely resolution- Participated in daily scrum calls, contributing to discussions on reducing customer escalations and queries- Actively participated in developing process-oriented strategies and performance improvement meetings.
Education
Halisahar Ramprasad Vidyapith (High School)
Higher Secondary Education (SCIENCE- XII)
2011 — 2013
Rishi Bankim Chandra College
Bachelor's degree
2013 — 2017
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