Tamal Bhattacharyya
Itsm Specialist @STL - Sterlite Technologies Limited
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WORK HISTORY
Itsm Specialist @STL - Sterlite Technologies Limited
Kolkata, IN
EDUCATION
Netaji Subhash Engineering College
Bachelor's degree, Information Technology
Netaji Subhash Engineering College
Bachelor's Degree, Information Technology
ABOUT TAMAL BHATTACHARYYA
Diligent Major Incident Management Analyst with a track record of reducing system downtime and enhancing operational efficiency. Successfully minimized downtime by implementing effective incident management strategies, leading to a effective increase in overall system uptime. Adept at facilitating inter-departmental collaboration, expediting service restoration processes and conducting structured reviews resulting in improved incident resolution. Proficient in utilizing industry-standard tools such as BMC Remedy, Jira, and ServiceNow to enhance incident tracking and resolution. Effective in developing comprehensive documentation, outlining incident management procedures leading to a increase in operational efficiency. A proactive team player fostering clear communication and transparency across functions to foster a collaborative work environment.
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