Talon Hone

Customer Success Manager @NiCE

Salt Lake City, UT, US
EMAILS
t••••••••@nice.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2024 — Present

Customer Success Manager @NiCE

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Salt Lake City, UT, US

Managing post-sales relationships for assigned accounts, serving as the voice of the customer internally.• Developing and executing account-specific frameworks, collaborating with internal teams to maintain comprehensive client profiles.• Identifying blockers for success and finding solutions by collaborating with clients and internal teams.• Utilizing internal experts to optimize customer investment and drive value adoption.• Accountable for timely contract renewals, managing all client engagement, commercial, and operational aspects, and ensuring business retention and service continuity for our clients.

EDUCATION

2014 — 2018

Utah Valley University

Bachelor of Business Administration - BBA

SKILLS

KaizenMicrosoft ExcelContinuous Process ImprovementProject PlanningBusiness Process ImprovementPresentationsMarketingEmployee TrainingSpanishEmployee Learning & Development

ABOUT TALON HONE

With over six years of experience, my core competencies in Customer Success, software…

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