Talon Hone
Customer Success Manager @NiCE
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WORK HISTORY
Customer Success Manager @NiCE
Salt Lake City, UT, US
Managing post-sales relationships for assigned accounts, serving as the voice of the customer internally.• Developing and executing account-specific frameworks, collaborating with internal teams to maintain comprehensive client profiles.• Identifying blockers for success and finding solutions by collaborating with clients and internal teams.• Utilizing internal experts to optimize customer investment and drive value adoption.• Accountable for timely contract renewals, managing all client engagement, commercial, and operational aspects, and ensuring business retention and service continuity for our clients.
EDUCATION
Utah Valley University
Bachelor of Business Administration - BBA
SKILLS
ABOUT TALON HONE
With over six years of experience, my core competencies in Customer Success, software…
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