Tal Marantz
- Role
- Vice President of Customer Success at 8fig
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Tal Marantz
As the VP of Customer Success at 8fig, I\'ve lead and scaled both the sales and…
Experience
Vice President of Customer Success
Jan 2022 — Present · Austin, TX, US
8fig is an Fintech, Ecommerce Supply Chain Optimization Platform. 8fig provides Ecommerce merchants with financing to allow them to scale their stores through increasing purchase orders, marketing and logistic budgets. 8fig also enables users to plan their supply chain ahead of time to ensure optimal efficiency. • Devised, planned and executed the creation of an 8 person sales team, driving revenue growth from 50M to 200M in 2022 while maintaining profitability • Scaled customer base 8x, from 100 to 800 within 12 months while reducing customer churn by 25% via operation efficiencies and sales playbook • Accomplished creation of self-service customer flow, leading to 10x increase is self-serve users via cross-functional project management • Redesigned CRM and procedures flow within Hubspot to communicate efficiently between sales/ops/marketing • Created Customer Success team, set and managed OKRs, leading to 92% retained customers, adding 60M+ to revenue within 2022 • Awarded Top Israeli startup of the year - Member of the executive management team • Developed and executed company-wide engineering and product optimization to reduce application processing time by 60% • Initiated strategic partnerships leading to 30M+ in new revenue and 50% loss reduction on bad debt • B2B quota carrying financial sales
Education
York University
Bachelor of Arts (BA), Financial and Business Economics
2010 — 2014
Canadian Securities Institute
Canadian Securities Course, Finance, General
2013 — 2014
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