Jim Talley
- Role
- President and Chief Operating Officer at Epiphany
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About Jim Talley
A contact center is a people business and that’s certainly the case at Epiphany - our…
Experience
President and Chief Operating Officer
Jan 2021 — Present
Leader of Epiphany’s contact center operations, focused on providing frontline support for the healthcare tech market. My role is to ensure our people, processes and technology work seamlessly together to ensure our clients receive the best possible service, so they have peace of mind that their brand is safe and their customers are in best hands possible.
Education
The University of Akron
BSBA, Finance
The University of Akron
Chemical Engineering
Skills
- Forecasting
- Strategy
- Business Process Improvement
- Retail
- Team Building
- Call Centers
- Income Statement
- Management
- Coaching
- Team Leadership
- Executive Management
- Leadership
- Banking
- Customer Service
- Training
- Process Improvement
- Budget Management
- Operations Management
- Strategic Planning
- Business Analysis
- Credit
- Risk Management
- Vendor Management
- Sales
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