Rajesh Kumar
Deployment and Operations Manager WW |MBA|Expert in Global Transformation, Business Operations, Engineering and Strategy | Multicultural Leader | Trusted Advisor | Cloud Digital leader | Technology Enthusiast
- Role
- Deployment and Operations Manager Ww at Thales
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Rajesh Kumar
I am a results-driven professional with expertise in global transformation, business operations, strategy, and global sales. With an MBA and extensive experience in multicultural leadership, I bring a unique perspective to driving operational excellence and executing successful business strategies. I am a trusted advisor to executive leadership teams, providing valuable insights and recommendations for driving growth and profitability.With a background that includes living, studying, and working in four different countries and serving global customers, I possess a unique global perspective. Through my firsthand experience, I have gained a deep understanding of the challenges that organizations face in achieving sustainable growth in organizational development, operations, and business strategy. This experience has enabled me to become a strategic partner to customers worldwide, providing valuable insights and guidance to drive success in a rapidly evolving business landscape.Some of my key achievements include:* Leading the creation and transformation of a WW team from a regional setup to a low-cost region, resulting in a remarkable 60% cost savings and less than 10% attrition per year for the past four years.* Successfully improving customer satisfaction & NPS within one year in ASIA & Americas.* Helping the organization meet profitability targets while minimizing costs through continuous improvement initiatives.* Increasing the profit margin of Ops projects to 67% or higher.These accomplishments highlight my ability to drive organizational success, improve customer satisfaction, and deliver results that positively impact the bottom line.My areas of specialization include:Business Transformation: Expertise in managing the transition from on-premises to SaaS, ensuring seamless and effective execution.Team Building and Mentoring: Proven ability to build and mentor world-class teams at a WW level, managing over 75 staff at three different locations (Singapore, Australia, and India).Adaptation and Strategic Leadership: Adept at continuous improvement, utilizing strategic leadership to help organizations adapt to a rapidly changing business landscape.Cloud and Deployment Operations: Strong technical expertise in cloud, AWS, on-premises deployments, and operations, ensuring smooth and efficient execution of projects.These specializations highlight my expertise in driving organizational transformation, building, and leading teams, and successfully navigating crises to drive business success.Reach me at t••••••••@gmail.com
Experience
Deployment and Operations Manager Ww
Dec 2025 — Present · Austin, TX, US
Leading a global team of technical experts based in Austin, Mexico, Colombia, Argentina, Prague, Dubai, Brazil and India taking care of deployment and operations of Thales DIS solutions (AOTA, CNA, MMKT, and Thales Digital Platform) across the Globe. Drive business transformation, optimize service delivery, and support commercial teams in achieving growth and profitability targets-Lead RFP reviews, contract assessments, and 3S validations for new and renewal projects to ensure alignment with strategic and financial goals-Oversee all deployment and operations activities across cloud (AWS, GCP, Azure), Thales data centers, and on-premises environments WW for products under MS Vertical(AOTA, CNA and MMKT)+ Thales Digital Platform-Ensure the achievement of key KPIs, including NPS, CSAT, margin targets, and EBITA contributions-Manage complex project and program initiatives involving multi-stakeholder coordination, risk management, and post-deployment analysis to drive continuous improvement-Spearhead the shift from traditional on-premises models to SaaS-based delivery, leading strategic transformation efforts-Collaborate with WW cross-functional stakeholders—Sales, Pre-Sales, Engineering, and Product teams—to enhance operational efficiency, drive SaaS adoption, and deliver customer-centric solutions-Build and manage high-performing regional teams located in Austin, Brazil, Mexico (Polanco and Cuernavaca), Argentina, Prague, Dubai, Brazil, and India ensuring operational excellence across time zones.
Education
Symbiosis Centre for Distance Learning
Post Graduate Diploma in Information Technology, Information Technology
2005 — 2007
SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney
MBA (Executive), Business, Management, Marketing, Operations, Finance
Singapore Institute of Management
Sustainable Leadership, Organizational Leadership
2019 — 2019
Indira Gandhi National Open University
BACHELOR IN COMPUTER APPLICATION, Computer Science
1999 — 2002
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