Avanish Anand

About Avanish Anand

I am a Business Analyst and Customer Success Strategist with over 5 years of experience bridging the gap between business needs and technology solutions. My expertise lies in ERP implementations and functional support, optimizing processes for efficiency and driving data-backed decision-making. Proficient in SQL, requirement gathering, Agile methodologies, and cross-functional collaboration, I enhance system usability and reporting accuracy. Recently, I have leveraged Generative AI and Large Language Models to automate reporting and streamline documentation, boosting productivity by reducing manual efforts. Key achievements include:• Automated reporting processes with SQL, Excel VBA, and AI, cutting turnaround times by 30%.• Elevated customer activation rates by refining onboarding SOPs and KPI tracking with AI insights.• Spearheaded Agile sprints, crafting user stories and UAT test plans for ERP enhancements.• Mentored over 20 team members on process optimization and AI tools.I am passionate about transforming data and AI insights into tangible business impacts and am keen to advance in roles within ERP or SaaS organizations focused on AI-driven transformation.

Experience

1. Customer Success Analyst

   Vyapar

   Jun 2020 — Present · Bengaluru, IN

   Conducted business process analysis to identify key growth opportunities and support customer retention strategies. Designed and maintained dashboards & KPIs (Power BI, Tableau) to monitor sales performance & customer engagement. Used SQL & Python for data extraction, cleaning, and statistical analysis, providing actionable insights to stakeholders. Partnered with Product, Sales, and Marketing teams to implement process automation, improving efficiency by 30%. Performed competitive benchmarking and pricing analysis to optimize acquisition strategies.Delivered ad-hoc client reports and performance dashboards ensuring data accuracy and timely insights. Analyzed customer data to identify at-risk accounts, enabling proactive retention strategies. Built churn prediction models and collaborated with cross-functional teams to reduce churn by 15%. Supported business growth by identifying upselling and cross-selling opportunities. Mentored junior analysts and collaborated with engineering teams on root cause analysis of escalations.

Education

• Xaviers Institute of Business Management Studies

  Master of Business Administration - MBA, Business Analytics & Product Management

• IEC UNIVERSITY

  Bachelor's degree, Computer Science