Talja Tresguerres
Professional Services | Project Management | SaaS | Technology | Customer Experience
- Role
- Service Delivery Leader at Cisco
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Talja Tresguerres
You can count on me when you need someone: • to roll up their sleeves and dive right…
Experience
Service Delivery Leader
Apr 2024 — Present
Oversight and Management of ~$50 Million in Enterprise Services BookingsRole Summary: As a high-impact, cross-functional leader, I am responsible for the successful delivery of a complex portfolio of contracted professional services across the Financial, Mining, Utilities and Technology sectors.Key Responsibilities:• Align with Customer Objectives: Capture and align with customers\' business priorities, scaling delivery resources to achieve desired business outcomes• Strategic Advisory: Guide and manage the expansion of portfolio delivery and revenue growth strategies• Financial Oversight Handle project quoting, service design, account P&L ownership, and deal terms.• Revenue and Profitability Management: Oversee project revenue forecasting and P&L profitability, ensuring delivery at or above budgeted margins to drive profitability and growth• Leadership: Lead internal and customer teams to deliver programs on time, within budget, and with high quality while maintaining customer satisfaction• Delivery Excellence: Manage risk, escalate and remediate issues, and strategically plan for exceptional delivery • Resource Management: Oversee demand and capacity management, ensuring effective resource planning and alignment for successful customer delivery• Client Relationship Management: Foster strong client relationships through excellent collaboration and communication, managing expectations to achieve customer outcomes from contracted services
Skills
- Customer Service
- Social Networking
- Public Relations
- Internal Communications
- Fundraising
- Marketing Strategy
- Developing
- Social Media Marketing
- Project Management
- Corporate Communications
- Public Speaking
- Nonprofits
- Sponsorship
- Marketing Communications
- Corporate Events
- Teamwork
- Negotiation
- Event Planning
- Non-Profits
- Marketing
- Account Management
- Budgeting
- Strategic Communications
- Copywriting
- Trade Shows
- Management
- Project Planning
- Social Media
- Shaping
- Microsoft Office
- Sales
- Event Management
- Research
- Advertising
- Strategic Planning
- Budgets
- Contract Negotiation
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