Talib Khan
Analyst, Planning & Scheduling at Concentrix || Ex - WFM Associate at EY || Ex - Real Time Analyst at Teleperformance
- Role
- Analyst Planning & Scheduling at Webhelp
- Location
- Agra, UP, IN
- LinkedIn followers
- 500 followers
Experience
Analyst Planning & Scheduling
May 2023 — Present
Forecasting call volumes, capacity planning to support the scheduling and optimizing of customer service representatives for a major call center. Analyzing historical performance data to identify trends (Shrinkage, call volume, activities, etc.) Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs. Performing real time monitoring of the call representatives on call status and assisting reps with questions. Assisting management with floorplan creation as well as determining desk moves on a regular basis. Monitoring productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, 1:1 session, breaks/lunches, etc
Education
Maharaja Agrasen Himalayan Garhwal University
B.Com
2018 — 2021
U.P. Board
Intermediate
2014 — 2015
U.P. Board
High School Diploma
2012 — 2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.