Talib Hussain
TCSA ( Core) AWS | Ex - Technical support engineer ( Pole to Win IN LTD)
- Role
- Tcsa Core at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Talib Hussain
Technical support specialist. Problem solver. Trusted troubleshooter. I deliver…
Experience
Tcsa Core
Jun 2024 — Present · Bengaluru, IN
Customer Support: Delivered end-to-end technical assistance to customers leveraging AWS services by troubleshooting complex issues, addressing queries, and guiding them on best practices for utilizing AWS products and features.Incident Management: Handled and resolved customer-reported incidents related to AWS services, including service outages, performance degradation, and technical disruptions, ensuring minimal downtime and quick recovery.Technical Troubleshooting: Specialized in resolving issues for core AWS services such as Amazon S3 (Simple Storage Service), Amazon RDS (Relational Database Service), and other critical offerings.Effective Communication: Actively engaged with customers to understand their requirements, provide timely updates, and ensure transparency throughout the lifecycle of support tickets or incident resolution.Documentation: Authored and maintained support documentation including FAQs, knowledge base articles, and troubleshooting guides to empower customers to resolve recurring issues independently.Collaboration: Partnered with cross-functional teams including engineering, operations, and product management to escalate complex issues, share customer feedback for product improvements, and drive initiatives enhancing overall service quality.
Education
Visvesvaraya Technological University
Bachelor of Technology - BTech
2016 — 2020
Narayana Junior College - India
High School
2014 — 2016
Kendriya Vidyalaya
Matriculation
2013 — 2014
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