Talia Marshall
Clinical Implementation Consultant Ii @PointClickCare
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WORK HISTORY
Clinical Implementation Consultant Ii @PointClickCare
Mississauga, ON, CA
Serve as the principal implementation liaison on the project team, effectively translating and documenting customer expectations and business processes to ensure successful implementation. Through detailed business discovery, provide recommendations for executing delivery approaches that drive value. Build strong customer relationships, act as a trusted advisor, consider the impact on customer\'s business and workflows. Collaborate with internal stakeholders, to create and execute implementation plans with a focus on quality and customer satisfaction. Proactively manage issues, risks, and timelines, while supporting change management and maintaining expertise in multiple product offerings.
EDUCATION
Dalhousie University
Master's Degree
McMaster University
Bachelor of Science
ABOUT TALIA MARSHALL
As a Clinical Implementation Consultant II at PointClickCare, I\'m on a mission to revolutionize healthcare through technology. I serve as the principal implementation liaison, skillfully translating and documenting customer expectations and business processes. My passion lies in delivering value by recommending and executing delivery approaches that drive transformative outcomes. I\'m known for building strong customer relationships, acting as a trusted advisor, and meticulously considering the impact on their businesses and workflows. My journey began with AlayaCare, where I honed my skills as a Professional Services Consultant. During my 3-year tenure, I led successful software implementations for over 20 enterprise and large customers. I executed and led onsite consulting engagements, designed workflows, optimized business processes, and managed timelines, budgets, and project risks. My contributions played a pivotal role in achieving a remarkable +30 NPS boost in my covered market during FY22. I\'m passionate about healthcare technology and its potential to transform the industry. Additionally, I\'m dedicated to community engagement and have contributed my time as a regional community fundraising volunteer with Diabetes Canada. Let\'s connect to explore opportunities and collaborate on healthcare solutions that make a difference!
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