Talia Koenigsberg
Senior Customer Success Manager @Captiv8
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WORK HISTORY
Senior Customer Success Manager @Captiv8
Managed partner relationships, providing strategic guidance on influencer marketing campaigns, ensuring clients fully leveraged the platform to drive satisfaction and long-term retention.• Developed and implemented a data-driven Customer Health Score model, analyzing platform usage, NPS, support volume, churn metrics, CSM touchpoints, and revenue growth to identify at-risk accounts proactively. • Streamlined internal operations by automating workflows with Google Apps Script, building tools such as an internal BoB client tracker, and automating spreadsheets, enhancing team efficiency and leadership reporting.
EDUCATION
University of Wisconsin-Madison
Integrated Master of Accountancy (IMAcc), Accounting
University of Wisconsin-Madison
Accounting, Risk Management Insurance and Gender & Women Studies
Danish Institute for Study Abroad
Human Trafficking and Prostitution in a Global Context
ABOUT TALIA KOENIGSBERG
Senior Customer Success Manager
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