Talia Kidane

Donor Care Associate @Children Believe

Markham, ON, CA

Provide high-quality support to donors by handling inquiries, processing donations, and managing account updates via phone and email-Maintain accurate donor records using internal CRM systems, and now Microsoft Dynamics, ensuring timely and reliable data entry-Prepare and manage bulk mailings, including receipts, thank-you letters, and updates, ensuring accuracy and timely delivery-Scan and process personal cards to be sent to sponsored children across partner countries-Contribute to process improvements by actively engaging in team discussions and feedback sessions-Currently providing interim support to the Sponsor Services team, ensuring accurate data entry, managing sponsorship record updates, and facilitating clear donor communications to support a seamless client experience