Talha B. Mahmood
Regional Service Manager @Rinnai Canada
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WORK HISTORY
Regional Service Manager @Rinnai Canada
ON, CA
Headquartered in Nagoya, Japan, Rinnai is the world’s largest manufacturer ($3.5B) of tankless water heaters, furnaces, and fireplaces. The North American head office is in Peachtree City, Georgia-Manage an authorized service network for in-home/onsite service within the region, including onboarding new contractors to expand service network coverage, filling gaps in key markets, and ensuring customer satisfaction-Provide comprehensive training to contractors on product specifications, installation procedures, and service protocols-Customer Success Management: Handle service-related issues, including warranty claims and escalations, ensuring timely resolution and high customer satisfaction-P&L Collaborate with parts distributors to assess inventory levels, identify gaps, and optimize stocking decisions- Data analysis for sales data, market trends- Project Management, Collaborate with cross-functional departments, including tech support, customer service, engineering, and product & mobile application development teams- Process Improvement, SOP development and documentation.
EDUCATION
Trent University
Bachelor of Arts Honours (BAH)
SKILLS
ABOUT TALHA B. MAHMOOD
Experienced Service Industry Business Development Professional: Over a decade of leadership in driving operational excellence and fostering employee growth. Skilled Relationship Builder: Cultivating connections across all organizational levels, adept in both technical and non-technical communication. Analytical Expertise: Proficient in SQL, Stata, Google PPC, Google GLS, Meta Business, with advanced MS Office skills including Excel Macros. Web Development Proficiency: HTML, XML, WordPress, Adobe Photoshop, SEO, SEM, and Mobile Development. CRM Savvy: Familiar with Hubspot, GoHighLevel, Housecall Pro and Salesforce for effective customer relationship management. Accounting Acumen: Handling Payroll, GST/HST, AP/AR, Reconciliation, Remittance, and QuickBooks.
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